1) Log In to the Horizon platform at https://www.unlimitedhorizon.co.uk/webapp/signin
* You must be logged in as the Administrator NOT a User
You will see a screen similar to this.
2) Hover over Call Groups and Select Hunt Groups to find your main inbound number.
* Please note in some scenarios your main number may be under Auto Attendant, in which case please call us for further advice.
3) You then should see the list of numbers associated with your Hunt Groups. Select the number you want to divert and click Edit
4) You will then see a screen similar to the one below
5) Click on 'Advanced Settings' on the far right.
You may see an active Schedule depending on whether you have time of day routing turned on here or not.
* Please note that when you activate a Call Forwarding option at this level then any active Schedule will deactivate until you log back in and activate it again. i.e. you can only have one of these options active at any one time.
6) Select Edit to the right of 'Call Forwarding' and a new field will appear. Enter the number to which you wish to divert your calls in the 'Forward To' box and click Save at the bottom of the screen
* You can divert call to an external number OR another internal number. Internal choices are another user's phone, another call group, an auto attendant or to voicemail.
To divert to another Hunt Group or Auto Attendant you will need to ascertain what their numbers are first. You can do this by referring to point 2 above.
To divert to the Hunt Group Voicemail you simply have to enter 500 in the 'Forward To' box.
If you need to change the voicemail message then please refer to this help article https://jaguartelecom.zendesk.com/hc/en-us/articles/360007379513-How-to-change-a-Hunt-Group-Voicemail-Greeting-in-Horizon
7) Click on 'Activate' against the 'Call Forwarding' option to initiate the Call Divert
In future you will be able to activate or deactivate call forwarding when required simply by returning to this screen and toggling between 'Activate' and 'Deactivate' as required.
*Once you have finished with Call Divert you will need to Deactivate it in order for calls to return to normal. Please also remember to Reactivate Scheduling IF it was previously in use. Select Edit and look at the settings if you are not sure.
Please email us at email@example.com if you require assistance and this will open a support ticket