How to Change a User Voicemail Greeting in Horizon

a) Access your Company Voice Message system by pressing the Envelope button on your Horizon phone or dialling 500.

Important - you must be using your OWN phone when you do this.

b) At the prompt, enter your passcode.

Important - If this is the first time you are accessing your mailbox you will have to change your voicemail pin code AND choose a Name Greeting.

Note - your Name Greeting is NOT your personal welcome greeting. It is simply your name. Please follow the prompts to do that. Once you have recorded your name and initialised your mailbox you can log out and then log back in and follow the prompts below to set up a personal message. Alternatively, you just leave your name recording as your greeting message. The choice is yours.

c) At the next prompt select option 1 for 'access your voicemail box'. *DO NOT press Option 3 for the Greetings Menu, this is misleading, unfortunately.

You will then hear a number of options but we are only focusing on options 2 and 3 in this post.

Option 2 - Change the busy greeting. This is the message that will be played if you are on a call.

Your choices are now:
• Record a new Busy greeting - allows you to record a fully personalised message without any additional messaging.
• Play the saved message - lets you listen back to the current saved message.
• Implement the system default - resets the message to the system default with your recorded name greeting only. This gives you a few seconds to record name only and has no personalisation.

(You can untick the option to play any kind of Busy greeting and so the caller would just hear the engaged tone. Please call us to discuss this option)

Option 3 - Change the no-answer greeting. This is the message that will be played if you don't answer the phone OR if you have 'Divert All Calls to Voicemail' turned on.

Your choices are now:
• Record a new No Answer greeting - allows you to record a fully personalised message without any additional messaging.
• Play the saved message - lets you listen back to the current saved message.
• Implement the system default - resets the message to the system default with your recorded name greeting only. This gives you a few seconds to record name only and has no personalisation.

You can choose just to record your no-answer greeting if you prefer and if someone calls when you are on the phone they will hear the system announcement telling them you are on a call.

d) When you are ready to record your greeting please do it with little or no noise in the background. Do not hold the phone too close to your mouth and speak slowly and clearly.

Please ensure you follow ALL the prompts to check the recording sounds good and has been saved correctly. If you don't press hash after your recording it will not be saved.

 
e) Finally, you can hang up at any stage and start again if you get confused or in a muddle.