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How to Change a User Voicemail Greeting in Horizon

1) Access your Company Voice Message system by pressing the Envelope button on your Horizon phone* or dialling 500.

* If you are not using a Horizon handset you will need to dial the external Voice Portal number. The number can be found by logging into the Admin Portal and hovering over 'Administration' tab and selecting 'Voice Portal'.


2) At the prompt, enter your passcode.
 

3) At the next prompt select option 1 for 'access your voicemail box'. *DO NOT press Option 3 for the Greetings Menu

You will then hear a number of options but we are only focusing on options 2 and 3 at this in this post.

Option 2 - Change the busy greeting. This is the message that will be played if you are on a call.

Your choices are now:
• Record a new Busy greeting - allows you to record a fully personalised message without any additional messaging.
• Play the saved message - lets you listen back to the current saved message.
• Implement the system default - resets the message to the system default with your recorded name greeting only. This gives you a few seconds to record name only and has no personalisation.

(You can untick the option to play any kind of Busy greeting and so the caller would just hear the engaged tone. Please call us to discuss this option)

Option 3 - Change the no answer greeting. This is the message that will be played if you don't answer the phone OR if you have 'Divert All Calls to Voicemail' turned on.

Your choices are now:
• Record a new No Answer greeting - allows you to record a fully personalised message without any additional messaging.
• Play the saved message - lets you listen back to the current saved message.
• Implement the system default - resets the message to the system default with your recorded name greeting only. This gives you a few seconds to record name only and has no personalisation.

  

4) When you are ready to record your greeting please do it with little or no noise in the background. Do not hold the phone too close to your mouth and speak slowly and clearly. Please ensure you follow all the prompts to check the recording sounds good and has saved correctly.

 
5) Finally, you can hang up at any stage and start again if you get confused or in a muddle.

 

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