Call Barge allows specified users to "barge" into an active call and either listen in to the call or participate in the call (essentially making it a three-way conference call). Every Horizon account can have one Call Barge Group set up and does not require any charge to use.
Call Barge can only be set up and edited by a Company Administrator and we recommend getting in touch with us to set this feature up in the first instance.
However, you can set this up yourself by doing the following:
Log in to the Horizon platform as an administrator.
Select "Call Groups" and then "Call Barge".
You will now have the Call Barge set up screen. All Horizon Users will be in the left-hand table that are currently not set up as a Monitored or Managing User. Select all the users that you want to be monitored and then press the "Add Selected" button. Then select managing users (the listeners) and press the "Add Selected" button
Once you've made all the changes, click Save.
Please note - Only Managing Users can barge into calls, and they can only barge into calls of Monitored Users. If a user wants to be able to barge into calls, and have their calls barged in to, they must be added to both fields above.
To barge into the call, the Managing User should dial *33. Once the managing user hears the stuttered dial tone they should enter the monitored user's extension number.
There is no limit on how many Managing Users can barge in on a single call of a monitored use
If a call is unanswered by a Monitored User and a Managing User barges in on this call, then the call will be answered by the Managing User and this won't invoke a three-way call.
Please note - When a barge happens, the default setting is the Monitored Users hears a 'barge in' warning tone. The other party is briefly put on hold for 1 second and will hear silence while the Monitored User is receiving the warning tone. However, we can turn the warning tone off should you wish.