How to Retrieve Messages left in a Horizon Hunt Group Mailbox

1) Access your Company Voice Message system by pressing the Envelope button on your Horizon phone* or dialling 500.

2) At the prompt, DO NOT enter a passcode.  PAUSE and WAIT for the announcement to finish and then key * (star) , followed by the Hunt Group extension number and then # (hash). 

The Hunt Group extension number will most likely be 600, 601, 602 etc but you can can check this by logging into the Horizon admin portal as an administrator and looking under Call Groups. Then note the hunt group number for which you want to change the greeting.

3) Once you have completed step 2, enter the relevant Hunt Group voicemail passcode and press #.

This should NOT be confused with your personal user extension voicemail passcode.  If you do not know the passcode, you can call us to find out, or reset it in the Admin Panel. This can be done by following this link https://jaguartelecom.zendesk.com/hc/en-us/articles/360001438454-How-To-Reset-a-Hunt-Group-Voicemail-Passcode

4) At the prompt select option 1 for 'access your voicemail box' and then follow the prompts thereafter.