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How to Reset a Smartphone App Password in Horizon

This article refers to the password that is used to log in to the Horizon app on a mobile phone or on a desktop computer.

Log in to the Horizon platform at https://www.unlimitedhorizon.co.uk/webapp/signin

Note that you must be logged in as the Administrator NOT a User.

You will see a screen similar to the one below.

Screen_Shot_2019-02-18_at_13.40.59.png

 

Hover over 'Users' and click 'List Users'.

Screen_Shot_2019-02-18_at_13.42.04.png

 

Click 'Edit' against the User whose Password you wish to reset.

Screen_Shot_2019-02-18_at_13.43.38.png

 

Click 'Reset Client Password' at the bottom of the screen.  This will generate an email to the selected User giving them a new Password to use.

Note that in order to log in the user will need their username as well. This is the Horizon username which appears on the screen above

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