Follow

How to Divert a Call

This feature allows you to divert calls to another phone number when you are away or already on the phone. Alternatively you can divert all calls unconditionally. 

  • Navigate to https://wwl.telephony-cloud.com and input your details to access the system.

Please note that if you are logged in as a 'user' then you can only divert numbers that are allocated to your user account. If you wish to divert calls for another user's number then you must be logged in as an 'administrator'.

  • Once you are successfully logged in, please select: Account – Features – Call Divert
  • Select the phone number you wish to divert from the drop down box.

  • Click the appropriate box to select the feature you want and choose how long the phone should ring before the call is diverted.
  • Enter the number you wish to divert the calls to. A prefix of 9 is NOT required. Calls can be diverted to any phone number whether a landline, a mobile or another number in your account.  

Don’t forget to click 'SAVE' to register your changes.

POINTS TO NOTE:

  • This feature can be set separately for each phone you own.
  • If you are logged in as a 'user' then you can only divert numbers that are allocated to your user account. If you wish to divert calls for another user's number then you must be logged in as an 'administrator'.
  • Call Divert takes precedence over other call forwarding features you may have enabled. You can check which feature is currently in control on the Home page – Quick view of my phones.
  • This unconditional divert option can also be set from the Home page – Quick view of my phones.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk